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A Mumsnetter’s guide to British Gas

How do I use your British Gas deals? I can’t see a straightforward method.

When we’ve got a way to help you save on your new or ongoing tariff, be sure to use the offers on our page. British Gas does not have a manual method of applying discounts such as a code box, so all of our deals are embedded in the links on our site. Put simply, just click through our offer and complete your purchase in the same tab to ensure any discount are being applied to your application.

Doe British Gas use sustainable sources for their energy? I’m trying to go as green as possible.

While the company cannot fully commit to sustainable sources at the moment, you’ll be glad to hear that over 75% of British Gas energy comes from green sources while the remainder comes from less environmentally impactful nuclear plants. Other UK suppliers still incorporate a portion of coal and natural gas into their fuel, which are not found at British Gas. To see how the company measures up to its competitors, you can look through the handy comparisons listed online.

Is it possible to cancel my new British Gas contract? I may have found a better deal.

If you’re thinking of looking elsewhere, there’s no worries about getting cold feet. British Gas offer a generous 14 day window from when you sign up to cancel your application – free of charge.

What British Gas boiler cover can I afford?

With British Gas rates, you’ll likely be able to afford any of the boiler cover options the brand provides. Depending on what you’re looking for, British Gas homecare offer four separate levels of cover, with basics covering annual services while the full shebang will ensure your home electrics, drains and plumbing remain protected too.

Can I top up my British Gas smart meter remotely?

Absolutely, there is a British Gas smart top up service available 24/7 online, so you don’t even need to leave the house for that essential gas and electricity. If you’re in touch with technology, the British Gas app also has an easy-to-use top up feature that’ll keep the energy flowing with a few flicks of a finger.

Let’s talk about British Gas

British Gas App

Besides offering affordable energy quotes to millions of Brits, British Gas has a fair share of additional services to help homes maintain and embrace the new digital age. Thanks to a hefty share of home services that provide cover and repair for boilers, heating, plumbing and appliances, customers can avoid unexpected costs on rainy days. Likewise, the brand’s substantial range of smart home gadgets can help further reduce monthly payments through efficient energy control and giving more power to the customer. They even offer incentives to encourage customers to switch out their gas-guzzlers for more sustainable electric vehicles – just another way British Gas adapts to the changes in our world.

Save your pocket money with British Gas

Regardless of whether you’re a new or return customer, you need to know about British Gas rewards. Available to all customers, rewards supply a steady flow of prize draws and free giveaways, meaning you could just end up with a free movie night or meal out any day of the week! More importantly, you’ll be privy to exclusive British Gas offers that could cut costs on monthly usage, provide free energy days or even a complimentary upgrade to a better level of cover, so be sure not to miss out. You can access your rewards anytime by logging into the website or through the British Gas app, whichever you prefer.

Get connected with British Gas

If you’ve got an issue with your direct debit, boiler, plumbing or anything else besides, look at the ‘Help & Support’ section onsite to be directed to the relevant team. For a more immediate response, use the British Gas live chat option on their website to speak directly with customer service.

Write to:

British Gas
PO Box 227
S98 1PD

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