A Mumsnetter's guide to Ernest Jones
I want to order some jewellery from Ernest Jones to receive by tomorrow. What time do I need to order to get next day delivery?
Next day delivery from Ernest Jones costs £5 and you should make sure you’re ordering by midday. Standard delivery takes 3-6 days and is free when you spend over £100, or £3 if you’re spending under £100. You can also Click & Collect from a store for free, and this usually takes around 4-8 days.
I want to return a piece of jewellery I bought from Ernest Jones. How long do I have to do this?
You have 30 days to return unwanted and unused items to Ernest Jones for free of charge, either to your nearest store or via Royal Mail. If posting, you can print off a free returns label and include it alongside your dispatch note with your items in their original packaging. You can find out more information via the Ernest Jones returns page.
What happens if a watch or piece of jewellery from Ernest Jones breaks? Does it offer a repairs service?
You can get your special pieces of jewellery and watches repaired and restored for free with Ernest Jones if they need maintaining within the first 12 months of owning them. It can take a few weeks but the technicians are highly trained so jewellery will be made good as new!
Where can I find my nearest Ernest Jones store?
Check the Ernest Jones store locator to see where you’ll find a shop near you.
Let's talk about Ernest Jones
Diamond and watch specialist Ernest Jones knows a thing or two about gems that sparkle within beautiful pieces of jewellery. It has a huge range of engagement and wedding rings, diamond necklaces and earrings and watches to name a few of the accessories you might be longing for in your jewellery box. Make the most of an Ernest Jones discount code and find a great deal on a glimmering diamond bracelet or luxury watch, whether you’re a gold, silver or platinum wearer.
Save your pocket money with Ernest Jones
If you feel a bit stuck about choosing any of the kinds of jewellery at Ernest Jones, take a look at its buying guides. They’re super helpful and provide loads of information on everything from diamond shapes to wedding rings. Once you’ve soaked up enough bling knowledge, check for an Ernest Jones voucher code and find out if you can nab an amazing deal on some gorgeous jewellery or watches.
Get connected with Ernest Jones
- Call Ernest Jones: 0800 458 1066
- Email Ernest Jones - customer.services@ernestjones.co.uk
- Write to Ernest Jones: Customer Service Department, Ernest Jones, Hunters Road, Hockley, Birmingham, B19 1DS