I’ve made a booking on Viator - how do I access my tickets?
You’ve got a few options - check your inbox for a confirmation email, which includes your ticket; or log in to your account on the app or desktop site to access your bookings and tickets.If you’re on your iPhone, you can also save your tickets to your Apple Wallet - this is a great option if you won’t have an internet connection on your travels.
My son is in a wheelchair - how do I find out if a Viator activity can cater to us?
Select an activity and hit the ‘additional info’ section. Here, you’ll find information about wheelchair accessibility and other mobility requirements. When you make your booking, you can choose to add a note for the tour provider - just pop a few lines in about your mobility requirements, and this information will be sent to the operator!
I’m booking for my whole family - do we all need to provide ID?
In most cases, only the lead passenger will need photo ID - this is particularly true if you purchase a group ticket, rather than individual tickets. Children don’t generally need photo ID, but check the ‘additional info’ section if you’re not sure about what ID you might need!
I’ve had a change in plans - how do I cancel my Viator booking?
Don’t stress, in most cases you can cancel your booking for a full refund up to one day before the activity. Check the terms and conditions of your ticket or of your website booking if you’re not sure what the policy is. To cancel, go to the ‘bookings’ section of the Viator website, and use the ‘cancel booking’ button to do so.
I don’t want to cancel, but I do need to change my Viator booking details!
No worries - head to your ‘bookings’ section - depending on availability, you’ll be able to select to change the date, pick up location, guests and tour option. Make sure you use your updated ticket when you head to your activity!
Viator is all about maximising your holiday, no matter where you’re heading. The handy website makes it easy to find events, tours and activities - make the most of a Viator promo code to save on your holiday budget and get the most out of your trip! Viator puts you in touch with more than 200 000 activities you can book online, helping you discover the experience of a lifetime.
Viator offers a lowest price guarantee, so you can trust that you’ll be getting the best deal on your booking. Keep an eye out for a Viator discount code from us to save on your next adventure!
If you’ve got a question about your activity, make sure you get in touch with the operator directly; otherwise, log in to your Viator account for 24/7 support.