A Mumsnetter's guide to EE
Can I check the EE coverage in my area before choosing a phone contract? I live outside of the city centre so want to check I’ll still get strong signal.
Use the coverage checker to find out how strong the 2G, 3G and 4G signal is in your area. Simply enter your postcode and the type of device you’ll be likely to be using, and EE mobile will give you an estimate of coverage quality.
I want to talk to an in-store advisor about which device might be best for me. Is there an EE mobile shop near me?
Check where your nearest EE store is located by heading to the store locator and popping your postcode in. You can book an appointment if you’d like or simply head into the store and speak to an expert.
I’ve got a family holiday coming up, will it be expensive to use my phone abroad as an EE mobile customer?
You can use the roaming cost tool from EE to get an estimation of the price of using calls and texts when abroad, just enter your travel destination to read a handy breakdown on roaming charges.
How long should my order from EE mobile take to arrive? I’ve ordered my daughter's first mobile and am hoping it will arrive in time for her birthday.
If the product is in stock then it should be sent out to you within 24 hours. Delivery is free and DPD is the courier used by EE, so you’ll receive a text with a tracking link if you want to keep an eye on your items' progress on the delivery date. If you prefer, you can also choose to collect your order in store.
How do I cancel an order from EE if I change my mind?
You can call EE’s customer services number on 0800 956 6000 to cancel online orders. If you ordered in store you’ll need to return items the same way along with your receipt.
Let's talk about EE
EE strives to make sure it offers the most competitive 4G signal around, even in remote areas. It also offers customers loads of benefits including free EU roaming, WiFi calling and free music. If you like the sound of what the network has to offer, then why not use an EE voucher to make some savings on your monthly mobile bill and get access to the latest handsets and devices for less!
Save your pocket money with EE Mobile
It’s not all about monthly contracts with EE, as it offers a great range of pay as you go deals. If you only fancy paying for what you use, then a top-up SIM could be just right for you, or perhaps for your child's first phone so you can keep an eye on how much they're spending! Use an EE discount code to get a great deal on the pay as you go plans and cut back your monthly bills.
Get connected with EE Mobile
Call EE: 0800 956 6000
Email EE: You can reach EE with any issues via this contact form.
Write to EE:
EE Customer Services
6 Camberwell Way
Tyne and Wear