A Mumsnetter's guide to Thorntons
I’ve got a birthday this weekend and I’d like to get some chocolate as a gift from Thorntons. What delivery options are available?
Standard delivery is £3.95 and takes 3-5 working days. If you’re in a hurry, you can choose next day delivery for £5.95, just make sure you place your order before 4pm. You can also choose a preferred day for £5.95.
I want to head into a shop and pick up some chocolate straight away! Where is my nearest Thorntons store?
Head to the chocolate locator and enter your postcode or city to find out where your closest located Thorntons is.
My son has his birthday coming up and I want to get him a special chocolate treat. Can I personalise Thorntons chocolate with his name?
There’s loads of chocolate that Thorntons can personalise for you, from teddy bears, truffles, love hearts, and selection boxes. Some will have messages decorated straight onto the chocolate, while others have the name and greeting message on the packaging, so the choice is up to you.
Am I able to cancel an order from Thorntons? And if I’m unhappy with my chocolates, what is its returns policy?
If you change your mind after placing an order, you may be able to cancel or amend by calling customer services. Thorntons uses a ‘No Quibble’ returns policy so if you’re unhappy with a product, you can get a refund, exchange or credit note as long as you have a valid receipt with your item.
I want to order some gifts for a friend but she has a few allergies, is it safe to order chocolates from Thorntons?
You can read more detailed information about the allergens present in Thorntons chocolates on its Dietary & Product information page.
Let’s talk about Thorntons
Everyone knows that chocolates go down a treat, and Thorntons has plenty of delicious cocoa gifts for every type of special occasion to suit everyone. Whether you want to treat your best friend to a box of truffles for their birthday, or your kids want to surprise their class teacher on the last day of term, look for a Thorntons discount code to see if you can make some savings. You can choose from classic milk, rich and dark, nutty, boozy and more, so there’s bound to be something tasty to satisfy the sweet tooth of everyone on your gift list this year.
Save your pocket money with Thorntons
If you want to stay updated on all the latest chocolate news and deals, then sign up for the Thorntons newsletter. Then use a Thorntons voucher code to add to the best chocolate deals, so when those birthdays come around you’re prepared with tasty treats for the whole family for less.
Get connected with Thorntons
- Call Thorntons: 0345 121 1911
- Email Thorntons via the online form
- Write to Thorntons: Thorntons Ltd, Consumer queries, Thorntons Park, Somercotes, Alfreton, Derbyshire, DE55 4XJ